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This policy explains how coin top-ups work on Mpixe, when payments are non-refundable, and how earnings withdrawals will operate if/when that feature is enabled.

In short: Coin top-ups are final and non-refundable. If earnings withdrawals are enabled, you may withdraw eligible earnings subject to a withdrawal fee of USD 10 for every USD 100.

1) Scope & Definitions

This policy applies to all payments inside Mpixe related to coins or in-app virtual balance. It does not necessarily govern all other products or services, which may have separate policies.

Coins: virtual balance in your Mpixe account used for purchases or support within the platform. Coins are not real-world money.
Coin top-up: any operation where you pay real money and it is converted into coins in your Mpixe account.
Earnings: coins you receive from your activity on the platform (for example, sales or user support), according to Mpixe rules.

In short: Coins are virtual balance for use inside Mpixe, not a bank account or licensed e-money wallet.

2) Coin Top-Up & Use

You may top up coins via the payment methods available in Mpixe, in the currencies we support at the time of purchase.
Your payment is converted into coins which appear as balance in your account and can be used only inside Mpixe.
Coins cannot be used outside Mpixe and cannot be directly transferred to bank accounts or external wallets, except as part of earnings withdrawals (if available).
You are responsible for checking all details (amount, currency, payment method, etc.) before confirming a top-up.

In short: What you pay becomes virtual coins usable only within Mpixe.

3) No-Refund Policy

Once a coin top-up is successfully completed and the balance appears in your account, the transaction is considered final and non-refundable. Mpixe does not issue refunds for coin purchases, except where required by applicable law or in case of a clear technical error on our side.

Not using your coins or being dissatisfied with particular content does not entitle you to a refund.
Mistakes caused by entering incorrect information (for example, amount or payment details) are not a valid reason for a refund.
We may request additional information if there is a dispute or an issue with a payment.

In short: Coin top-ups are at your own responsibility; we do not return money after completion unless the law or a clear platform error requires it.

4) Bonus & Promo Coins

Mpixe may occasionally grant free or extra coins as part of promotions, campaigns, contests, or in-app rewards.

These promo coins are intended for use only inside the platform.
Bonus or promo coins cannot be exchanged for cash and usually do not count as earnings eligible for withdrawal.
Mpixe reserves the right to modify or cancel any promotion at any time in line with platform policies.

In short: Free or promo coins are not real money and cannot be cashed out or refunded.

5) Earnings Withdrawals (Future Feature)

If Mpixe introduces an earnings withdrawal feature, it will apply only to earnings generated from your activity on the platform (for example, sales or user support) and not to the amounts you personally paid to top up coins.

We may require identity verification or additional information (such as payout details or bank account data) before approving any withdrawal.
Mpixe will define minimum withdrawal thresholds and available payout methods in the Settings or dedicated withdrawal page.
Any withdrawals are subject to the fees and deductions described in the next section.

In short: Only your in-platform earnings may become withdrawable—not the coins you purchased yourself.

6) Fees & Taxes

When the earnings withdrawal feature is active, you agree that withdrawals may be subject to service fees, transfer fees, and taxes in line with local laws and Mpixe’s published rules.

Standard withdrawal fee: Mpixe charges USD 10 for every USD 100 withdrawn (approximately a 10% fee), or the equivalent in the relevant currency, unless otherwise stated on the withdrawal page.
Additional fees from your payment provider or bank may apply and are outside Mpixe’s control.
You are responsible for any personal taxes or tax filings related to the earnings you withdraw from Mpixe.

In short: For each USD 100 you withdraw, a USD 10 withdrawal fee is deducted, plus any external bank/payment fees or applicable taxes.

7) Chargebacks & Misuse

Any attempt to reverse payments through your bank or payment provider (chargebacks) after using those funds to top up coins, without a legitimate reason, may be treated as misuse or fraud.

Mpixe may freeze or limit your account where fraud or abuse is suspected.
We may deduct from your balance or earnings any amounts or losses we incur due to unjustified chargebacks.
Repeated abusive chargebacks may lead to permanent account suspension.

In short: Abusive chargebacks after top-ups can lead to frozen accounts and recovery of Mpixe’s losses.

8) Changes to This Policy

We may update this policy from time to time, especially when adding new features such as earnings withdrawals or changing fees and thresholds. The latest version will always be posted on this page and becomes effective when published.

For material changes (for example, changing the basic no-refund rule or the withdrawal fee rate), we will try to provide clear notice inside the platform before the changes take effect.

In short: Fees and rules may change; we’ll notify you of important updates.

9) Contact

If you have questions about this Refund & Coins Policy, coin top-ups, or earnings withdrawals, you can contact us at: [email protected].